Refund policy

We accept returns within 14 days of delivery for unused items in their original condition and packaging.

To start a return, email us at support@kasumee.com with your order number and the reason for your return. As we ship internationally from Tel Aviv, we'll arrange the simplest return option for you and confirm the details by email.

Damaged or incorrect items: if your order arrives damaged or isn't what you ordered, please send us a photo within 7 days of delivery and we'll make it right with a replacement or a full refund, at no cost to you.

Refunds are issued to the original payment method within 5–7 business days once your return is approved.