Terms of service

Welcome to Kasumee!

These terms and conditions outline the rules and regulations for the use of the Kasumee website, located at https://kasumee.com.

By accessing this website, you agree to accept these terms and conditions. If you do not agree, please refrain from using Kasumee.

1. Products and Orders

All items, including leather bags and scarves, are produced in small batches with great care. Please note that colors and measurements may vary slightly. Orders are subject to availability and full payment confirmation.

2. Prices and Payments

All prices on our website are displayed and processed in United States Dollars (USD).

You can pay securely via:

  • Credit card (via Tranzila) – Your card will be charged in USD.

  • PayPal – You may choose to pay in your local currency, and PayPal will handle the conversion into USD. The availability of local currency options depends on your PayPal account settings and country.

Note: Your bank or PayPal may apply additional currency conversion or international transaction fees, depending on your account settings. Please check with your payment provider for more information.

We reserve the right to update prices at any time without prior notice.

3. Shipping

We offer two international shipping options to provide flexibility and convenience:

Standard International Shipping

Delivered via reliable postal partners with full tracking.
Delivery time: 7 - 20 business days
Free on orders over $99.

Express DHL Shipping

Fast, secure delivery with DHL Express.
Delivery time: 2–6 business days.

Free on orders over $99.

You will receive a confirmation email with a tracking number as soon as your order is dispatched.

As a small independent label, we cannot support DDP shipping at the moment.
This means that import duties, if applicable, are handled by your local customs authority.

Questions about your delivery? Contact us anytime - we're happy to help. ❤️

4. Returns and Exchanges

We accept returns within 14 days of delivery for unused items in their original condition and packaging.

To start a return, email us at support@kasumee.com with your order number and the reason for your return. As we ship internationally from Tel Aviv, we'll arrange the simplest return option for you and confirm the details by email.

Damaged or incorrect items: if your order arrives damaged or isn't what you ordered, please send us a photo within 7 days of delivery and we'll make it right with a replacement or a full refund, at no cost to you.

Refunds are issued to the original payment method within 5–7 business days once your return is approved.

5. Intellectual Property

All materials on this site — including images, text, and designs — are the property of Kasumee and may not be copied, modified, or reused without permission.

6. Limitation of Liability

Kasumee is not responsible for delays, losses, or damages caused by third-party courier services. We are not liable for any indirect or consequential damages related to the use of our website or products.

7. Governing Law

These terms are governed by the laws of the State of Israel. Any disputes will be resolved in accordance with Israeli legal procedures.

Contact Us

If you have any questions, please reach out:
📧 Email: support@kasumee.com